Shopping: Two Experiences
Submitted by My Garden Spot Blog
Last night, I went to two different stores, looking at netbooks/notebook computers. In one store, I was not only greeted, I was helped, had the product demonstrated, the salesman/associate allowed me some alone time to think, (I now realize, he timed being called away perfectly), and ultimately, would have made the sale if he’d had the product on stock. All he had left was the floor/demo netbook and couldn’t sell it, as the model hadn’t been discontinued and they would be getting new. If he’d sold me the floor model (10% discount), he’d have had to put a new one out and then take that 10% hit. Still, he took the time to look up some other stores in the area that did have one in the box, and made sure I knew where I could get one right away. That’s a salesman. I would be willing to go back and buy other things from him.
He also never seemed to notice, unduly, that I was in my wheelchair (easier than walking). Dang, I AM going to make sure I go and buy something from him, specifically. And, I’ll try to make it a purchase that will get him commission. Note: he told me where to get the item I wanted, that he didn’t have, at another store!
The second store I went to was just two stores down from the first. I was greeted there, as I came in. All seemed pretty good.
That was the last time someone said anything to me, or asked if I needed something. I was rather obvious in my interest in the netbooks I was looking at there, and they were more expensive than at the first store. They also had a few more bells and whistles, and cost more than I wanted to spend, but I was really wanting to be sold on them. The associates in that store need some sales training. I have rarely been so thoroughly and efficiently ignored in my life. I will NOT be going there to buy anything. Ever.
The first store, was the Office Depot at Hwys 6 and 529. The second store was the Best Buy next door. Guess where I’ll be doing my shopping from now on?
